Searching Network Drive not working for user

[mark.prentice]

I have a user here that uses Everything to search through a network drive for files she uses in her position. Lately it will not search anything on the network drive but will only search the C: drive.

I have reinstalled it multiple times and also installed the beta version to try and fix it but so far no luck. Our service desk ran out of ideas as well so I went to replace her laptop with the same model. I imaged a laptop for her and had her logon once built and the problem followed her to the new computer.

I log on with my admin and regular account, and both work fine when trying to search the network drive on the new and old computer

Any ideas on what might be causing the issue or things to try?

[void]

Is Everything running elevated?
You'll be unable to see your mapped network drives if Everything is running elevated.

Please make sure Everything is installed correctly and running as a standard user:

• In Everything, from the Tools menu, click Options.
• Click the General tab on the left.
• Check Store settings and data in %APPDATA%\Everything.
• Uncheck Run as administrator.
• Check Everything Service. (Please make sure this is tick-checked and not square-checked)
• Click OK.
• Exit Everything (from the File menu, click Exit).
• Restart Everything.

Does the issue persist?



To add your network drive to your Everything index:

• In Everything, from the Tools menu, click Options.
• Click the Folders tab on the left.
• Click Add....
• Select your <> and click OK.
• Click OK.